Terms and Conditions

1. Our agreement with you

These Terms govern the websites, applications, collection agents, connectors and related services (the Service) supplied by ISaidUSaid Pty Ltd (ACN 677 742 013; ABN 57 677 742 013), an Australian company based in Queensland (the Company, we, us or our). The Company operates ISaidUSaid and its localised brands DijeDijiste, EuDisseVocêDisse, JeDisTuDis and IchSagDuSagst. These are service brands, not separate contracting entities.

You means the person accepting these Terms and, where that person has authority to contract for an organisation, that organisation. A Participant is a person whose interpersonal communications are submitted for analysis. A Practitioner is a professional acting for or assisting a Participant. Content includes communications, recordings, files, metadata and other material supplied to the Service. Outputs include findings, scores, annotations, transcripts, summaries, charts, chronologies, bundles and reports produced through it.

You accept these Terms through the acceptance process presented to you, including the account-registration acknowledgement. You must have a reasonable opportunity to read them before accepting. If you do not agree, do not create an account or order a service. A separately agreed written order or data-processing agreement prevails over these Terms only for the subject matter it expressly addresses. Neither a general licence nor a commercial order overrides applicable law or the data-use exclusions in these Terms. The Privacy Policy explains our handling of personal information; these Terms do not expand a more restrictive privacy commitment.

2. Eligibility, accounts and authority

You must be at least 18 and legally capable of contracting, or use the Service through an appropriately authorised adult or organisation under an arrangement we have expressly accepted. Provide accurate account and billing information, keep it current, protect your credentials and promptly report suspected unauthorised access. Do not share personal logins or use another person's account without authority.

If you act for a client, organisation or other person, you must have authority for each action you take, including uploading, granting access, purchasing and requesting external review. Accepting these Terms does not itself give you authority over another person's information or waive that person's rights. You are responsible for authorised users under your control to the extent reasonably within your control; you are not automatically responsible for a security incident caused by our failure to meet our obligations.

3. What the Service provides

The Service assists with collecting and organising communications and supporting material; extracting or transcribing supported content; identifying potential communication patterns and behaviours; reviewing findings; and preparing evidence collections and reports. Features depend on the source, supported format, language, account permissions and service purchased. Draft, beta, demonstration or experimental features are identified where offered.

Analysis concerns the material and settings actually selected and successfully processed. An import-complete or analysis-complete status describes a processing stage; it does not certify completeness of the underlying history, factual correctness, professional approval or legal admissibility. Generated narratives and summaries are derived material and must be distinguished from original communications and your own observations.

4. Professional advice and safety

Unless expressly agreed in a separate professional engagement, the Company supplies technology and related technical assistance, not legal representation, legal advice, diagnosis, counselling, forensic certification or an expert opinion. Use of the Service, a human review, a report template or contact with our staff does not create a solicitor–client, clinician–patient, fiduciary or expert-witness relationship.

Behaviour labels and scores are analytical categories, not findings of guilt, liability, intent, credibility, mental illness, parenting capacity or the existence or absence of abuse. Seek advice from a suitably qualified professional about your circumstances. The Service is not an emergency service, continuous safety monitor or means of reporting an incident to authorities. We do not undertake to monitor your communications for threats or intervene. If someone is in immediate danger, contact the appropriate local emergency service.

5. Automated findings and no promised results

The Service uses probabilistic, non-deterministic systems. Results can contain false positives, false negatives, omissions, transcription or translation errors, incorrect attribution, and misleading or incomplete interpretations. Context, irony, quoted material, language, recording quality, missing messages and the selected analysis scope can affect results. An unflagged message does not establish that it is harmless; a flagged message does not establish wrongdoing.

Accuracy figures, evaluations, demonstrations and examples relate to the datasets, versions, methods and conditions described with them. They do not represent a guaranteed accuracy rate for your data or the probability that an individual finding is correct. Repeat processing, corrections and changes to models or classification guidance may produce different findings. A high aggregate accuracy rate can still result in a material number of errors in a large collection.

Subject to section 20, we do not warrant or guarantee any particular result, including that the Service will find all relevant conduct, support your view of a relationship, establish a claim or defence, produce a favourable report, achieve a settlement, secure an order or prosecution, improve a relationship, reduce costs by a particular amount, or meet a particular evidentiary threshold. Payment is for the service ordered, not for a favourable finding. This does not excuse failure to supply that service with legally required care, skill or fitness for purpose.

6. Your review; rescans and human review

Your review is a required part of using the findings. Before relying on, sharing or submitting an Output, check it against the original material and relevant surrounding context. In the findings view, open each matched-behaviour icon, use Expand all where available, and review the matched messages. Check sender and recipient mappings, dates, time zones, selected ranges, highlighted passages, transcripts and report contents. Consider relevant unflagged material and both sides of the communication so that selections do not misrepresent the source.

Use the available Rescan function for a disputed or missed finding and, if the issue remains, the Request Review process or support channel. Rescans are subject to the limits displayed in the Service. A review request may require a completed rescan, your inspection of a protected preview and express authorisation to provide it to a reviewer. Do not authorise a copy that still identifies a person or discloses protected information; use the manual-redaction route or contact us. Do not reintroduce identifying or privileged material in referral notes.

Authorised reviewers receive only the protected material made available through the authorised review workflow, which may include relevant protected surrounding context and your permitted referral explanation. Their assessment is limited to that material and the review task. Human review is not a full investigation, legal advice, certification of authenticity or a guarantee of correctness, a changed outcome, expert availability or completion before your deadline. Preserve any version already relied upon and consider whether a correction must be communicated to recipients. Review reminders are an aid; their absence does not remove your review obligation. Your duties do not reduce our obligations under section 20.

7. Reports, evidence and court acceptance

We do not promise that any Output will be accepted, admitted, relied upon or given any particular weight by a court, tribunal, regulator, agency, expert or other decision-maker. Acceptance, admissibility, use and evidentiary weight are separate questions determined by the relevant body and its judges, judicial officers, registrars or other authorised officers or agents, within their respective powers, under the laws, rules, practice directions and orders of the relevant jurisdiction and proceeding. Another party may object to or challenge the material.

Any statement by us that material has been “accepted by a court”, “used in court” or a similar expression refers only to the particular historical instances to which that statement relates. It is not a representation of universal acceptance, continuing approval, binding precedent, judicial endorsement of the Company or its methodology, or acceptance in your matter. Filing or administrative receipt does not by itself establish admission into evidence, a finding of reliability or judicial reliance. Descriptions such as “court report” or “court-ready” describe the intended use or format, subject to the applicable requirements; they are not certifications of admissibility. Nothing in this section excuses an inaccurate or misleading claim by us.

You and your advisers must determine whether use of the Service and each proposed Output is permitted in the particular proceeding, including restrictions on AI, evidence preparation, confidentiality, disclosure, expert evidence and translation. Obtain any required permission, make any required disclosure or certification, and meet procedural and filing deadlines. Software-generated text must not be represented as a witness's own recollection or an independently formed expert opinion.

Preserve original devices, files, recordings and exports where appropriate, together with available metadata and provenance. Verify extracted text and transcripts against those originals. Hashes, audit records and collection agents may help demonstrate integrity of a recorded item; they do not prove that its contents are true, that its author is correctly identified, or that the source was authentic before collection. Screenshots, edited exports and incomplete records may have additional evidentiary limitations. We do not undertake custody of original devices, forensic examination, service or filing of documents, compliance with disclosure obligations, or preservation for litigation unless separately agreed.

8. Court attendance and pro bono assistance

Any voluntary assistance, affidavit, technical explanation, attendance at a conference or hearing, or evidence from a Company representative requires a separate written arrangement identifying its scope, person, availability and any fees or expenses. Purchasing analysis or a report does not entitle you to those services, and no employee or representative is automatically retained as your witness or adviser.

Pro bono attendance and other assistance are offered solely at the discretion of ISaidUSaid Pty Ltd. We may consider capacity, location, notice, complexity, expertise, conflicts, safety and the proposed scope. Previous assistance, a general statement of willingness to help or assistance to another user creates no entitlement in a later matter. We may decline a request. Once an arrangement is confirmed, changes or withdrawal are governed by that arrangement, applicable law and reasonable notice where practicable; we will not use this discretion to disregard a binding obligation.

Unless expressly waived in writing, “pro bono” means only that the agreed professional or attendance fee is waived. Travel, accommodation, interpretation, document production and other out-of-pocket costs are covered only as agreed in advance; we will not incur chargeable expenses on your behalf without authorisation. No assistance is conditional on giving favourable evidence. Any witness must act truthfully and comply with applicable duties to the court. Nothing here limits a valid subpoena, court order, compulsory process, or the rights and obligations concerning compliance costs.

9. Lawful collection and use of material

You must have a lawful basis and any permissions necessary to access, collect, record, upload, process and share Content for the purposes you request. This may require considering privacy, copyright, surveillance and recording laws, confidentiality obligations, court orders, disclosure restrictions and other persons' rights. Possession of a message, a device, a password or a court document is not necessarily authority for every use.

Do not submit material subject to privilege, professional secrecy, a suppression or non-publication order, a subpoena, discovery or a restriction on collateral use unless the proposed processing is permitted and the necessary safeguards or permissions are in place. Tell us about restrictions that require a separate arrangement before uploading; do not assume an ordinary account provides a bespoke restricted-processing environment. Such material is excluded from training under section 11.

For material concerning children or another person who cannot provide legally effective permission, you must have parental, guardianship, professional, statutory, court-authorised or other lawful authority appropriate to the particular processing. A family relationship alone does not remove applicable restrictions. Submit only what is reasonably necessary for your lawful purpose. You must not fabricate evidence, impersonate someone, obtain access unlawfully, or deliberately manipulate context to mislead.

10. Content ownership and service licence

You retain the intellectual property rights you hold in your Content; other rights holders retain theirs. You grant the Company a non-exclusive, worldwide licence, without additional royalties, to host, copy, transmit, extract, transcribe, translate, redact, analyse and otherwise process Content to deliver your requested services, secure and support them, and comply with lawful obligations. We may permit service providers and authorised reviewers to perform those functions under appropriate restrictions. This licence extends only to rights you can lawfully grant and remains subject to sections 11–13.

You may download, reproduce and lawfully use Outputs provided to you, including for professional advice and proceedings, subject to third-party rights, agreed payment terms and the review and court-use provisions above. We retain rights in our software, report frameworks, branding and other pre-existing materials. We do not warrant that automatically generated material is unique or capable of attracting copyright. Your service licence does not authorise us to advertise your matter, publish identifiable Content or use excluded material for training.

11. Redacted communications, AI training and research

11.1 Reserved right to improve our specialist AI

Subject to this section, you grant the Company the right to use eligible interpersonal communications in redacted, de-identified and appropriately decontextualised form to develop, train, fine-tune, test, evaluate, validate and improve our specialist communication-analysis models and the Service. This includes developing behavioural classifications, measuring and correcting errors, and using permitted feedback, rescans and review outcomes. The licence is non-exclusive, worldwide and royalty-free, and extends only to communications you are lawfully authorised to license for this secondary use. It does not waive or replace any data subject's statutory rights. It applies to eligible Participant communications submitted directly or through an authorised Practitioner; the uploader's professional status does not by itself turn underlying interpersonal messages into practitioner work product.

11.2 Eligibility and safeguards

Training use is conditional on lawful authority, applicable source restrictions and effective de-identification. Before Content is admitted to a training or evaluation dataset, we must apply redaction and other appropriate controls to remove or obscure names, contact details, identifiers, precise locations, matter references and other details or combinations that could reasonably identify a person or disclose protected case strategy. Context and metadata must be removed or reduced as necessary. Replacing a name or assigning a pseudonym does not, by itself, make a message anonymous.

Eligible examples may arise from sampling, permitted rescans, user-authorised referrals and quality-assurance work. Dataset access is restricted to authorised personnel and service providers for these purposes, subject to confidentiality and access controls. Material which remains reasonably identifiable or contains excluded information must not be used for this training; it must be further protected or excluded. We do not authorise recipients to re-identify people, reconstruct matters, or use these examples for unrelated purposes. We do not use Content to train general-purpose AI models or permit third-party providers to use it for their unrelated model training.

11.3 Excluded material and source restrictions

The training licence does not include legal advice, lawyer–client communications, privileged material, therapeutic or clinical notes, expert opinions, practitioner work product, or confidential case strategy. It also excludes material whose use for training is prohibited by law, a court order, a duty restricting use outside proceedings, an applicable data-processing agreement, or the rules of the source platform. Attachments and other non-message documents are not eligible merely because they accompany a communication; they must independently satisfy the same eligibility conditions. These exclusions apply regardless of uploader or file type. Redaction does not override a legal or contractual prohibition.

Google Workspace and other restricted-source data: information obtained through Google Workspace APIs, including derived data, is subject to Google's applicable user-data and Limited Use requirements. It is not used to train or improve models beyond that specific user's personalised model where those requirements prohibit such use. The broader licence in section 11.1 does not override this restriction, and redaction alone does not create an exception. Equivalent restrictions from other sources also apply. A user-specific training use is permitted only where all applicable requirements are met; this clause does not promise that such a feature is offered.

11.4 Human review and research

A request to correct a finding may authorise access to the protected material described in section 6; it is not general permission to inspect your account or disclose original documents. Operational access needed to provide support, prepare an authorised redaction, investigate security or comply with law remains limited to its lawful purpose. Authorising a review does not make otherwise excluded material eligible for training.

We may conduct research and statistical analysis using eligible de-identified data and aggregated measures to improve product performance and understanding of communication patterns. Published research, case studies and other outputs must not identify or make individuals reasonably identifiable. We must not publish identifiable quotations, privileged content or case-specific strategy. These research rights are subject to the same exclusions and source restrictions as training.

11.5 Continuing rights and individual rights

The licence may continue after account closure for lawfully created, genuinely de-identified datasets and resulting models, subject to applicable law and source restrictions. Removing source Content does not necessarily enable an individual contribution to be isolated from an already trained model. This is not an exemption from a legal obligation to erase, restrict, correct or otherwise remediate data or a model. If data remains or becomes reasonably identifiable, applicable personal-information protections continue to apply. Contact us to exercise a relevant privacy right.

Acceptance of these Terms does not substitute for another person's consent or any separate consent, notice or lawful basis required for sensitive information or secondary use. Where additional permission is required, it must be obtained before that use. Stricter commitments applicable when Content was originally supplied remain applicable unless lawfully varied with any required permission; these Terms do not retrospectively authorise a previously prohibited use.

12. Practitioner material, confidentiality and privilege

We treat non-public Content entrusted to us as confidential. We may process it only for the authorised service, uses permitted under these Terms, or another lawful basis; access must be limited to persons with a legitimate need and appropriate confidentiality obligations. Practitioner documents may be stored, formatted, organised or processed for a specifically requested supported feature where lawful, but they are not made available for model development merely because they have been uploaded. The training exclusions in section 11 apply to practitioner work product.

No provision of these Terms requires or is intended to effect a waiver of legal professional privilege, professional secrecy or another protected confidence. However, whether a protection exists, continues or is waived depends on the law and circumstances, including your disclosure decisions; the Company cannot guarantee that a court or other authority will find it preserved. Redaction, encryption or a contractual confidentiality clause does not itself determine that legal question.

Practitioners remain responsible for their professional duties, authority, client instructions and selection of suitable services. Where a court or law requires a closed environment, prohibits training or imposes additional restrictions, obtain confirmation that the proposed arrangement meets those requirements before use. We may comply with binding legal process and will assess disclosure requests and, where lawful and practicable, notify the affected account holder and limit disclosure to what is required. We do not promise to challenge every request at our expense.

13. Privacy, security and service providers

Our Privacy Policy describes categories of personal information, purposes, recipients, retention and privacy rights. Our role as controller, processor or equivalent depends on the activity, applicable law and any separate agreement. These Terms do not constitute a blanket consent to international transfers or replace a required data-processing agreement or transfer safeguard. We must meet the legal requirements applicable to our processing.

We use appropriate technical and organisational safeguards, but no system, transmission, redaction or storage method can be guaranteed completely secure or error-free. We remain responsible for the safeguards and incident response required of us by law and contract. You must also secure your devices, account, downloaded reports and authorised sharing.

Hosting, payment, communications, AI-processing and other providers may process information as needed to deliver the Service, subject to applicable protections and the training exclusions above. A connector's permissions and third-party terms may impose additional limits. Revoking source access stops permissions according to that source's operation; it does not itself erase previously imported Content. Local browser storage may retain settings and review-reminder state. It is not an evidence archive or a guarantee that reminders follow you across devices.

14. Practitioners, organisations and sharing

Practitioner relationships, organisation membership and permissions determine which authorised users can access and act on a matter. Before inviting a person, linking an account, granting access, exporting a report or requesting a review, verify the intended recipient and your authority. Organisation administrators and Practitioners must manage staff access, conflicts, departures and client instructions appropriately. Payment by an organisation does not by itself confer ownership of all client Content or authority for unrestricted use.

Independent Practitioners remain responsible for their own services, opinions, fees and regulatory obligations. A listing, referral, account role or use of the Service does not establish employment by the Company, endorsement of every opinion or an agency relationship. Copies lawfully provided to another professional or party may be subject to that recipient's independent retention obligations; closing an account cannot necessarily recall them.

15. Charges, credits and payment authorisation

Prices, currency, applicable taxes, charging units and any estimate or quote are disclosed in the relevant purchase flow or agreed order. Charges may depend on selected messages, billable video duration, report services or another disclosed basis. Review the scope and amount before confirming. A changed scope may require a new quote; we will not impose undisclosed charges or retrospectively change an accepted price.

By confirming a purchase, you authorise the disclosed charge to the selected payment method or eligible account or organisation credits. You must have authority to use that method or balance. Payment processing may be performed by a third party. Keep card details out of uploaded evidence and support messages. You are responsible for separately disclosed third-party charges and any currency-conversion charges imposed by your provider.

Credit allocation, permitted transfers, any expiry and promotional conditions apply only as disclosed when issued or separately agreed, subject to mandatory law. Credits are usable for the eligible services described and are not interest-bearing deposits. We do not introduce an expiry or confiscate a paid balance merely through this revision. Optional automatic top-ups operate only under the amount, trigger and limits you authorise; you may disable future top-ups through the available controls or by contacting us.

A one-off purchase does not authorise a subscription. Where a recurring plan is expressly offered and selected, its price, billing interval, renewal and cancellation arrangements must be disclosed before enrolment. Disabling a top-up, cancelling a plan and cancelling an already submitted processing job are distinct actions.

16. Cancellations, billing errors and refunds

Contact us promptly if you identify a duplicate or incorrect charge, unauthorised transaction or failure to supply the purchased service. Include the account or transaction reference and an explanation, without payment credentials or unnecessary sensitive evidence. We will investigate and provide the remedy required by applicable law or the agreed purchase terms. You need not exhaust our support process before exercising a legal right.

Processing may start shortly after confirmation. A cancellation request may not stop work already performed or irreversibly committed; any charge retained must reflect the disclosed purchase terms, services supplied and applicable law. Unless a specific offer or law gives a change-of-mind right, dissatisfaction solely because the findings do not support your preferred outcome does not itself establish a right to a refund. This does not limit rights concerning defective, misdescribed or unsupplied services, statutory withdrawal rights, or payment disputes. Review requests are not a substitute for those remedies.

17. Acceptable use and our intellectual property

Use the Service only for lawful purposes and within your permissions. You must not use it to stalk, intimidate, harass, unlawfully surveil, discriminate, publish private information, facilitate coercive control or abuse court processes. Do not knowingly present an automated classification as a proven fact, conceal material corrections, or use misleading selections to make an unsupported accusation. These restrictions do not prevent lawful evidence preservation, reporting or criticism.

Do not bypass access controls, interfere with security or availability, introduce malicious code, extract another user's information, or obtain our confidential technology through unauthorised access. You must not copy or use our protected software, non-public classification materials, datasets or trade secrets to develop or operate a competing service, or scrape the Service to create a substitute dataset, except where expressly permitted or protected by law. Restrictions on reverse engineering apply only to the extent lawful.

These Terms do not prohibit lawful competition, independently developed products, the use of general skills and knowledge, permitted interoperability, honest reviews or good-faith reporting of defects or concerns. The Company retains rights in its software, models, methodologies, designs and branding; no broader licence to them is granted by purchase of an Output.

18. Availability, changes and third-party systems

We will provide the Service with the care and skill required by law. Except for an expressly agreed service level, we do not promise continuous availability, compatibility with every device or source, a fixed processing time or completion before a hearing or other deadline. Queues, source restrictions, maintenance, outages and data quality can affect performance. Status notices and completion estimates are indicative unless expressly agreed otherwise.

We may make reasonable changes for security, legal compliance, maintenance and improvement. We will give reasonable notice of a material reduction in a paid service where practicable and provide any remedy required for undelivered services. We will not use this clause to remove an essential paid feature without an appropriate remedy or to change the permitted use of previously supplied Content.

Third-party platforms control their own availability, permissions and export formats. We do not represent that a connector is endorsed by its source provider. An event beyond reasonable control may delay performance; the affected party must take reasonable steps to mitigate its effect. Such an event does not remove non-excludable obligations or permit retention of payment contrary to law.

19. Suspension, termination and data retention

You may stop using the Service and request account closure through the available account controls or contact address. Accrued lawful payment obligations and rights to remedies survive closure. Subject to lawful retention obligations, you may request access, export or deletion as described in the Privacy Policy.

We may suspend or restrict access where reasonably necessary to address a security threat, unlawful use, a material breach, non-payment of an undisputed due amount after notice, or a binding legal requirement. Except where urgency, law or safety prevents it, we will explain the reason and give a reasonable opportunity to remedy the issue. Action must be proportionate. We may terminate for a serious or unremedied material breach, or discontinue a service with reasonable notice and an appropriate remedy for services not supplied. You may contact us to challenge a restriction.

Where lawful and reasonably practicable, we will provide a reasonable opportunity to obtain your Content before ordinary closure or discontinuation. We do not promise indefinite storage, immediate deletion of every backup, or recovery after deletion. Retention for legal obligations, security, disputes or backups must remain limited to its lawful purpose. Preserve the records you need and tell us promptly of a specific preservation request; receipt alone does not establish that a legal hold has been implemented. Deleting a bundle, disconnecting a source, deleting evidence and closing an account may have different effects. Section 11 governs any continuing use of eligible de-identified datasets and models.

20. Consumer rights and liability

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, remedy or other right or liability that cannot lawfully be excluded, restricted or modified. This includes rights under the Australian Consumer Law and applicable mandatory consumer or privacy law elsewhere. Depending on the circumstances, you may be entitled to rectification, cancellation, a refund or compensation. Any disclaimer elsewhere in these Terms is subject to this section.

Except for those rights and our express contractual commitments, the Service and Outputs are supplied on an “as available” basis, and we exclude additional implied warranties only to the extent lawful. We do not exclude liability for our fraud, wilful misconduct, gross negligence, breach of confidentiality or privacy obligations, or death or personal injury caused by our negligence.

To the extent permitted by law, neither party is liable to the other for loss that was not reasonably foreseeable when the agreement was made. A party's liability is reduced only to the extent that the other party's breach or negligent or unlawful conduct contributed to the loss. Each party must take reasonable steps to mitigate loss. A loss is not excluded merely because it concerns data, an adverse legal outcome or the use of an Output; responsibility depends on the applicable law, causation and these Terms.

Only where section 64A of the Australian Consumer Law permits it, for services not ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited to supplying those services again or paying the cost of doing so, provided that reliance on that limitation is fair and reasonable. This limitation does not apply where the law prevents it. Any separately negotiated liability limit must also respect non-excludable rights.

21. Business-user indemnity

If you use the Service in a business or professional capacity, you indemnify the Company against reasonable losses, liabilities and legal costs arising from a third-party claim, but only to the extent caused by your unlawful submission or disclosure of Content, infringement of third-party rights, deliberate misuse, or material breach of these Terms. This indemnity does not apply to ordinary personal consumer use and does not cover loss caused or contributed to by our breach, negligence or unlawful conduct.

We must promptly notify you of a relevant claim, take reasonable steps to minimise loss, and give you a reasonable opportunity to participate in its defence. We must not settle a claim in a way that admits liability for you or imposes an obligation on you without your consent, not to be unreasonably withheld. Recoverable costs must be reasonably incurred; there is no right to recover the same loss twice.

22. Complaints, governing law and disputes

Contact info@isaidusaid.com with a complaint and the remedy sought. We will consider it in good faith and seek a practical resolution. Where useful, the parties may agree to independent mediation. There is no mandatory arbitration requirement, class-action waiver or restriction on contacting a regulator, seeking urgent relief or exercising a statutory remedy.

These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of courts exercising jurisdiction there. This does not remove the protection of mandatory laws in your place of residence, a right to bring proceedings in another competent court, or the jurisdiction of a relevant regulator or tribunal. A translation does not change the identity of the contracting Company.

23. Changes to these Terms

We may update these Terms for changes in the Service, law, security or business arrangements. For a material revision affecting existing users, we will give at least 30 days' notice before it takes effect, identify the effective date and make the revised text available through the Service or our website. We will use a reasonable direct notice method, such as an in-app notice or the account email, in addition to posting the revised version.

Changes operate prospectively. They do not retrospectively remove accrued rights, change the price of an accepted order or expand rights over previously supplied Content contrary to section 11.5. Where law requires express acceptance or separate consent, continued use alone is insufficient and we must obtain it. Otherwise, continued use after the notified effective date constitutes acceptance to the extent lawful.

If you do not agree to a material change, you may stop using and close the affected service before it takes effect without a new termination penalty. We will honour applicable rights concerning unused paid services or credits and a reasonable opportunity for export. A legal requirement that applies sooner continues to govern by its own force; it does not give us a general right to bypass the notice period.

24. General provisions and contact

These Terms, an applicable accepted order and any separately agreed written service or data-processing terms form the agreement for their subject matter. They do not exclude liability for misleading statements or remove rights concerning representations that the law protects. A failure or delay to exercise a right is not a waiver. An invalid or unenforceable provision is severed to the extent possible without defeating the agreement's lawful purpose.

Neither party may assign this agreement in a way that materially prejudices the other's rights. We may transfer it as part of a genuine business reorganisation or sale where the successor assumes our obligations, appropriate notice is given, and any legally or contractually required data-transfer consent is obtained. You may not transfer account access to evade identity or permission controls. No partnership or agency is created merely by use of the Service. Provisions intended to continue, including confidentiality, accrued payment rights, permitted data licences, liability and disputes, survive termination to the extent appropriate.

Localised versions are intended to have equivalent meaning. If a discrepancy is material, contact us; no English-language precedence rule removes rights arising from the version lawfully presented and accepted or applicable consumer law.

ISaidUSaid Pty Ltd
ACN 677 742 013 | ABN 57 677 742 013
Queensland, Australia
Email: info@isaidusaid.com
Website: www.isaidusaid.com