Last Updated: 06 June 2025
Welcome to ISaidUSaid Pty Ltd. These terms and conditions outline the rules and regulations for the use of our app and website ("the Service"). By accessing or using the Service, you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, you may not access the Service.
To create an account you must acknowledge these Terms during the sign‑up process. By clicking “I Accept” you confirm that you have read and agree to all provisions contained herein.
The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. Your use of the Service is at your own risk.
To the fullest extent permitted by law, in no event shall ISaidUSaid Pty Ltd, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party; (iv) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (v) the defamatory, offensive, or illegal conduct of any third party. In no event shall ISaidUSaid Pty Ltd be liable for any claims, damages, or losses arising out of or in connection with your use of the Service.
You agree to defend, indemnify, and hold harmless ISaidUSaid Pty Ltd and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of (i) your use and access of the Service, or (ii) a breach of these Terms.
These Terms shall be governed and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
ISaidUSaid Pty Ltd is an Australian company based in Queensland. These Terms are governed by the laws of Queensland, Australia. However, we recognize and comply with applicable data protection laws in the jurisdictions where our users are located, including but not limited to the GDPR (EU), CCPA (US), and LGPD (Brazil). Where such laws apply, we act as the data controller or processor (as relevant) and take appropriate measures to ensure compliance, including through anonymisation, de-identification, and secure data handling practices. Where legal privilege may apply to uploaded content, our systems are designed to prevent the use of identifiable or legally strategic information in model training or human review processes.
ISaidUSaid Pty Ltd recognises two distinct categories of users for the purpose of data handling and AI model training:
Participant Users are individuals who upload, or have uploaded on their behalf, interpersonal communications for the purpose of documenting, analysing, or evidencing patterns of behaviour. This includes, but is not limited to, parties to disputes, individuals in counselling, complainants in police or agency matters, and others submitting communications as evidence of lived interpersonal experience.
For Participant Users, ISaidUSaid Pty Ltd may use uploaded communications to enhance and improve the Service, including training and refining our AI models — but only under strict conditions:
For the purposes of example, the algorithm detailed above would transform the following text:
From: jill@isaidusaid.com To: jo@isaidusaid.com Joe, you were fucking late to pickup today again. I can't believe Johnny has to live with such an idiot of a father. Be on time in the future or I will stop paying child support and when we turn up to Brisbane Family Court in matter BCC222/2025 I'll detail every single time you were late. From Jill
into:
From: j---@------.com To: j-@------.com J--, you were fucking late to pickup today again. I can't believe J------ has to live with such an idiot of a parent. Be on time in the future or I will stop paying child support and when we turn up to ------------------------ in matter ----------- I'll detail every single time you were late. From J---
prior to using it an any AI training or human review system.
The sole purpose of this training is to improve the system’s accuracy in identifying and classifying harmful behaviours — such as coercive control, financial abuse, and other interpersonal dynamics — from message data voluntarily submitted as evidence. In many jurisdictions, the ability to reassess findings upon request is a legal requirement, and model training ensures that we meet this obligation.
Interpersonal communications uploaded on behalf of a Participant User by a Practitioner User are treated as having been uploaded by the Participant User, and subject to the same safeguards and training protocols as if submitted directly.
Practitioner Users include any professional acting on behalf of, or as an intermediary for, one or more Participant Users. This includes, but is not limited to:
For Practitioner Users, ISaidUSaid Pty Ltd functions solely as a secure digital environment for document management, formatting, and report generation. Practitioner content is never accessed, reviewed, or analysed for model development purposes.
By uploading data to the Service, you grant ISaidUSaid Pty Ltd a limited right to use, process, and analyse that data solely for the purpose of improving the Service — in accordance with the restrictions outlined above. You retain ownership of any intellectual property rights you hold in the data you upload.
Legal professional privilege is preserved through a combination of technical and contractual safeguards applied consistently across all systems.
We may use data we hold to conduct research and statistical analysis aimed at improving safety outcomes, product performance, and public‑interest understanding of communication dynamics. Any research outputs we publish (including white papers, peer‑reviewed articles, case studies, and technical reports) will be fully anonymised and/or aggregated so that individuals are not identified or reasonably identifiable. We do not publish direct quotes that could reveal identities, and we apply de‑identification and de‑contextualisation controls consistent with our privacy and security standards. This clause supplements (and does not reduce) the safeguards described for Participant and Practitioner Users above.
If you upload data from a minor, you warrant that you are the guardian of the minor and have the legal rights to upload such data. ISaidUSaid Pty Ltd bears no liability for any unauthorized upload of data from minors. By uploading such data, you agree to indemnify and hold ISaidUSaid Pty Ltd harmless from any claims arising out of or in connection with the upload and use of the minor's data.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. We will notify you of changes by posting the new version of the Terms and Conditions on https://www.isaidusaid.com/toc.html. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
You agree that while using the Service and for twelve (12) months thereafter you will not develop, market, or assist in creating a competing product or service that resembles our Service. "Resembling" in this context means offering features, functionality, design, or user experience substantially similar to those of our Service or being developed using our confidential information. This obligation applies except to the extent such restriction is prohibited by applicable law.
If you have any questions about these Terms, please contact us at info@isaidusaid.com.